کاربرد در خدمات مالی: ارائه وام

کسب و کار

Business process management for financial services: providing loans

مشکل

Manual and paper-based processes for creating loan documents and review requests that were inefficient and time consuming

ذی‌نفعان

Loan agents and staff, senior management.

راهکار مبتنی بر BPMS

When a customer applies for a loan, all data is collected through a business process management system . The system then sends the loan application to the customer service unit . The movement of the request throughout the system, informing the beneficiaries about the assigned tasks and ensuring the decision time is completely automatic. Inter-employee monitoring and automation means that person-to-person processes are improved, the ability to track loan applications is required for immediate action, and accelerates loan application processing, deadlines and other requirements for customers. The system, information technology, information collected from other applications, such as tools for customer relationship management to analysis and case management Automatically combines help allocating resources to assigned tasks. This program increases the accuracy of the work and reduces the time required to execute and process each loan application, and thus has a significant impact on business efficiency.

مزایا

In a short time, the whole lending system has changed from a paper system to a fully automated system. In the past, employees spent time and resources filling out paper forms and printing and collecting customer requests . Now, forms and processes are all online. Business process management is highly efficient and provides the ability to follow up on applications through the entire loan approval system, so it can be determined which activities need to be done and whether the loan will be delivered by the deadline. In addition to these effects, employees and customers benefit from the business process management solution . Because employees no longer need to spend a lot of time and paper reviewing requests, customers receive more time and attention from employees.