کاربرد در خدمات مالی: مدیریت بدهيهاى معوقه

کسب و کار

Business Process Management for Financial Services: Debt Management

مشکل

Overdue debt management processes included reports from systems that were translated into spreadsheets and then changed manually. These processes are automated by business process management to provide access to returns, better customer service, and a higher overall product level

ذی‌نفعان

Accounting managers, supervisors, senior managers, financial managers, executives.

راهکار مبتنی بر BPMS

Daily reports and required information on all arrears are sent to the arrears management system . This information is used to create new arrears, which include a schedule and daily to-do list. An observer examines the list of arrears. Accounting managers then apply filters, then select the first file from the new list, check their dashboard for background information, and finally contact the customer. The system also schedules the distribution of different types of customer help emails, depending on their account status. This account status is tracked by the system and the appropriate operations are started in this method. Debt settlement process ends when the customer's account is current.

مزایا

The business process management system manages overdue debts, manages all the necessary workflow and coordination from all aspects of determining overdue debt accounts, contacts the customer, makes payment arrangements and daily records for all customer transactions and Maintains relevant documents. Debt settlement process ends when the customer's account is current.