tools of Business process management They can implement work processes through coordination of activities between people and systems.

There are five vital elements in BPM packages, which are:

• Process Engine: A framework for modeling and implementing process-oriented software and monitoring tools existing processes
• Reporting system: empowering managers to identify business issues, trends and opportunities through reports. Dashboards and related reactions.
• Rule Engine: The ability to manage rules on processes based on rules and directives Organization.
• Interactive tools: removing communication boundaries between organizational departments and within them, through chat rooms, environments Dynamic work and places to exchange messages.
• Integration tools: a service-oriented framework to connect and communicate and integrate all existing systems Organization

And in general, process management is the knowledge of business processes whose purpose is to meet the needs of customers. process-oriented management system On Workflow focuses throughout the organization. This work flow starts with the demands of the customers and by providing customer satisfaction with quality goods or services at a reasonable price Received appropriately and on time, ends. In fact, the process shows how to work during the task areas It is done internally in the organization. Process-oriented management shows the relationships of suppliers and customers with business processes to give Actually, process management system It consists of: a combination of activities and rules that aim to achieve harmony and uniformity The (complete) product is obtained from successive iterations of the process and ensures that all products are made and services provided are the same and similar. Process management by considering the steps required to do the work and creating a chain relationship between these steps, try to Standardization, consistency of procedure, increase of added value and documentation. Through the process management system, efficiency can be It increased the profitability and quality of the production process.

The results of the implementation of process management

• Obtaining positive research results from the situation of customers and employees
• Reduction of planning and reporting cycle time
• Influence on goods and services
• reducing the rate of mistakes
• Reduction of transportation and transit time
• Timely planning
• Improving the provision of accessible and responsive services
• Attracting and retaining competent employees
• Documentation of doing things
• Increasing the quality of goods and services

Critical success factors To transition from task management to process-oriented management as follows:

1- Changing the mental space:
One of the pervasive problems in organizations is partiality. In the sense that the managers and employees of each department instead of paying attention to the interests of the whole Organizations only consider their own interests. For example, the production department takes action to lower the production cost per unit It maximizes production, regardless of the fact that this action may lead to the accumulation of inventory and the organization in selling it becomes difficult. The organization should promote the mindset that all managers and employees have the effect of their work and decision on Consider the whole organization.

2- Process map design:
Understanding the process is facilitated by designing a process map (process modeling). Detailed design of the process map, the processes to It becomes measurable activities and based on them, responsibilities are determined and performance is measured according to them.

3- Measuring the process:
Process measurement creates a common language that enables the organization to translate strategic goals into effective actions at the level Translate operationally.