A task is a unit of work, an activity usually performed by one person. In contrast, a process is a group of related tasks It is continuous that with each other a result with Value From the customer's point of view, they are beneficial.
For example, fulfilling an order is a process (activities that get the product to the customer). This process consists of various tasks. Receiving the request from the customer, entering it into the computer, checking the customer's credit, checking product inventory or production, order selection and packaging, transportation planning and method of sending goods (land, sea, air) and At the end of loading and sending the goods to the customer.
None of these tasks alone create value for the customer. Shipping without loading or packaging without selection Goods from the warehouse are not possible. A customer credit check is a financial analysis in itself. Only when this When independent and separate activities are combined together, a value is created.
Therefore, the process can be a Value chain It was considered that each stage (each grain of the chain) adds value to the previous stage. Therefore, business processes are basic activities in the organization that are not limited by task boundaries and resources human, managerial and technological skills in order to focus the organization on the strategy of creating value for stakeholders and especially customers They connect each other.