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Business processes are different in terms of the level of automation.
Some business processes are fully automated; In the sense that there is no human intervention in their activation; Like ordering a plane ticket online. Although this process is fully automated by the airline; The customer engages in manual activities such as entering the customer's address in the web form. Organizational software
integration is another area where automated processes can be found. The goal is to integrate the services provided by the heterogeneous parts of the software. There are several techniques for integrating enterprise software.
BPMS technology is one of the most important of these techniques;
Especially after the advent of service-oriented software architecture; Service-oriented software architectures, which allow combining services with processes.
Many business processes require manual activities; But they also have automated activities.
Processing an insurance claim is an example of such a process. Manual activities enter customer-related data into the system and decide on the amount of damages to be paid; While automated activities store data related to damage in the organization's software.
Interaction with the human user is essential in such processes.
Initial methods that set the user " what to do next " often failed. User interfaces that improve and control knowledge employees as important resources They know the process, they have found more acceptance among users.

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